Help with Hem.

Contact us

Write to hello@hem.day. A person who makes Hem reads every email, and we answer within two working days. Tell us which device and version you use (Settings › About in Hem) and what happened, and add a screenshot if you can.

Sync between Mac and iPhone

Sync is optional and goes through a folder in your own iCloud Drive. On your Mac, open Hem's Settings › Sync with iPhone and pick a folder, for example iCloud Drive › Hem Sync. On your iPhone, open Settings › Sync with your Mac and pick the same folder. Both devices need to be signed in to the same Apple Account with iCloud Drive on.

Hem on iPhone works fully on its own too, without a Mac.

Permissions

Hem asks the first time it needs something: Calendars to show your events, Notifications to ring reminders, Location for the weather and routes, and the camera or photos for pictures you add. If you said no and want to change it, open the Settings app on your iPhone, or System Settings › Privacy & Security on your Mac, and find Hem.

Your data

Hem has no account and no server: your data is on your devices, and in your iCloud Drive if you use sync. On iPhone, Settings › About › Export All Data makes a zip of everything. On the Mac, everything is in plain files in ~/Library/Application Support/Hem, and Hem keeps backups there.

To delete your data: on iPhone, deleting Hem deletes it. On the Mac, deleting the app leaves your data in place, so also delete the ~/Library/Application Support/Hem folder. With sync on, delete the sync folder in iCloud Drive too. Read more in the privacy policy.

Purchases

On iPhone, purchases go through the App Store, so for a refund go to reportaproblem.apple.com. For the Mac, see refunds or write to us.

Report a security issue

If you find a security problem in Hem, write to hello@hem.day with "Security" in the subject. Please give us a chance to fix it before you share it. We confirm every report within three working days and tell you when it's fixed.